{"id":1779,"date":"2024-05-06T18:26:02","date_gmt":"2024-05-06T18:26:02","guid":{"rendered":"https:\/\/celeryagency.com\/?page_id=1779"},"modified":"2026-02-24T15:12:54","modified_gmt":"2026-02-24T15:12:54","slug":"politica-de-privacidad","status":"publish","type":"page","link":"https:\/\/celeryagency.com\/en\/ayuda\/politica-de-privacidad\/","title":{"rendered":"Pol\u00edtica de privacidad"},"content":{"rendered":"\t\t
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Privacy & Cookies Policy \u2014 Celery Software LLC<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Website: celeryagency.com (the \u201cSite\u201d)
Company: Celery Software LLC (\u201cCelery,\u201d \u201cwe,\u201d \u201cus,\u201d \u201cour\u201d)
Contact Email: admin@celeryagency.com<\/p>

Address: 3567 Wilson Woods Drive, Columbus, OH 43204, United States
Service SMS Number (non-marketing notifications): +1 302-440-2727
Effective Date \/ Last Updated: February 24, 2026<\/p>

This Privacy & Cookies Policy explains how Celery Software LLC collects, uses, shares, and protects personal information when you visit our Site (built on WordPress) or interact with our services, forms, and automations powered by GoHighLevel\/LeadConnector (collectively, the \u201cServices\u201d).<\/p>

By using the Site or submitting your information through our forms, you acknowledge and agree to the practices described in this policy.<\/p>

1) Scope<\/p>

This policy applies to:<\/p>

Visitors to celeryagency.com<\/p>

Users who submit information through our forms (including LeadConnector\/GoHighLevel widgets)<\/p>

Prospects and customers who communicate with us via email, phone, SMS, chat, or other channels<\/p>

Customers receiving operational messages related to service delivery and billing<\/p>

This policy does not cover third-party websites or services that we do not control. Their privacy practices are governed by their own policies.<\/p>

2) Personal information we collect
A) Information you provide<\/p>

We may collect:<\/p>

Contact information: name, email address, phone number, company name, role\/title<\/p>

Form data: any details you enter into our forms (service request, project details, notes, etc.)<\/p>

Communications: messages you send to us (email, SMS, chat messages, support requests)<\/p>

B) Information collected automatically<\/p>

When you visit our Site, we may collect:<\/p>

Device and usage data: IP address, browser type, operating system, device type, pages visited, time spent, referral source<\/p>

Cookies and similar technologies: see the Cookies section below<\/p>

C) Payment information<\/p>

Payments are processed by Stripe. We do not store full payment card numbers. Stripe may provide us with payment-related information such as payment status, timestamps, amount, currency, and transaction identifiers.<\/p>

3) How we use personal information<\/p>

We use personal information to:<\/p>

Provide and deliver our Services<\/p>

Respond to inquiries and provide quotes or proposals<\/p>

Manage customer relationships and communications<\/p>

Provide support and service updates<\/p>

Send transactional and operational notifications, including billing\/payment notifications and service status updates<\/p>

Improve and secure our Site and Services<\/p>

Comply with applicable legal, accounting, or tax obligations<\/p>

Prevent fraud, abuse, and unauthorized access<\/p>

4) SMS \/ messaging (non-marketing operational notices)<\/p>

If you provide your phone number and give consent, we may send non-marketing text messages related to:<\/p>

Billing\/payment notifications (invoice notices, payment links, confirmations, overdue reminders)<\/p>

Service updates and account-related communications<\/p>

Appointment confirmations and reminders<\/p>

Support communications requested by you<\/p>

Message frequency: varies
Carrier charges: message & data rates may apply
Opt-out: reply STOP to unsubscribe
Help: reply HELP for assistance (when available)<\/p>

Messages may be sent from +1 302-440-2727 or another number associated with the delivery of our service communications.<\/p>

We do not sell or rent your phone number for third-party marketing.<\/p>

5) How we share personal information<\/p>

We may share personal information with:<\/p>

A) Service providers (processors)<\/p>

We use vendors and tools to operate our Services. Examples include:<\/p>

GoHighLevel\/LeadConnector for CRM, forms, automations, and messaging<\/p>

WordPress hosting\/platform components and plugins that enable the Site to function<\/p>

Stripe to process payments<\/p>

Providers for hosting, email delivery, analytics, security, and support tools<\/p>

These providers process data to help deliver services to us and\/or to you, subject to their own terms and policies.<\/p>

B) Legal and safety reasons<\/p>

We may disclose information if required to:<\/p>

Comply with a law, regulation, subpoena, or court order<\/p>

Protect the rights, safety, and security of Celery, our users, or others<\/p>

Detect, prevent, or address fraud and security issues<\/p>

C) Business transfers<\/p>

If we are involved in a merger, acquisition, financing, restructuring, or sale of assets, personal information may be transferred as part of that transaction, subject to this policy.<\/p>

6) Data retention<\/p>

We retain personal information only as long as necessary to:<\/p>

Provide the Services and support<\/p>

Maintain business records (including invoices and payment records)<\/p>

Comply with legal obligations<\/p>

Resolve disputes and enforce agreements<\/p>

Retention periods vary depending on the data type and legal requirements.<\/p>

7) Security<\/p>

We implement reasonable administrative, technical, and organizational safeguards to protect personal information. However, no system is 100% secure, and we cannot guarantee absolute security.<\/p>

8) Your choices and rights<\/p>

Depending on your jurisdiction, you may have rights to:<\/p>

Request access to your personal information<\/p>

Request correction of inaccurate information<\/p>

Request deletion of certain information<\/p>

Object to or restrict certain processing<\/p>

Withdraw consent where processing is based on consent (for example, SMS consent or non-essential cookies)<\/p>

To exercise these rights, contact: admin@celeryagency.com<\/p>

We may request verification of your identity before processing certain requests.<\/p>

9) International data transfers<\/p>

Our providers (including GoHighLevel\/LeadConnector and Stripe) may process data in the United States and other countries. By using the Site and Services, you understand that personal information may be transferred internationally, subject to appropriate safeguards where required.<\/p>

10) Children\u2019s privacy<\/p>

Our Site and Services are not intended for children under 13 (or the minimum age required by local law). We do not knowingly collect personal information from children. If you believe a child has provided information, contact us to request deletion.<\/p>

11) Changes to this policy<\/p>

We may update this policy from time to time. The \u201cLast Updated\u201d date reflects the latest version. Continued use of the Site or Services after changes means you accept the updated policy.<\/p>

12) Contact<\/p>

Celery Software LLC
3567 Wilson Woods Drive, Columbus, OH 43204, United States
Email: admin@celeryagency.com<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Cookies Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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13) What cookies are<\/p>

Cookies are small text files stored on your device that help websites function, remember preferences, and improve user experience. We may also use similar technologies such as local storage and session storage.<\/p>

14) Why we use cookies<\/p>

We may use cookies for:<\/p>

Strictly Necessary Cookies: required for basic site functionality, security, and form operation<\/p>

Functional Cookies: remember preferences and choices<\/p>

Analytics\/Performance Cookies: understand usage and improve performance<\/p>

Marketing Cookies: only if you enable them and only if such trackers are installed (for example, advertising pixels)<\/p>

15) How to control cookies<\/p>

You can control cookies by:<\/p>

Adjusting your browser settings to block or delete cookies<\/p>

Using a cookie consent banner\/preferences tool (if enabled on your pages)<\/p>

Blocking cookies may affect certain features (forms, login sessions, or site functionality).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Cookie List (WordPress + GoHighLevel\/LeadConnector)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Important: The exact cookies on your WordPress site can vary based on installed plugins (security, caching, analytics, chat, etc.). The list below includes (A) WordPress core cookies and (B) commonly used LeadConnector\/GoHighLevel cookies for forms\/funnels\/calendars\/chat.<\/p>

A) WordPress (core\/default cookies)<\/p>

WordPress core commonly uses the following cookies:<\/p>

wordpress_test_cookie \u2014 tests whether the browser accepts cookies<\/p>

wordpress_logged_in_[hash] \u2014 indicates when a user is logged in<\/p>

wordpress_sec_[hash] \u2014 security\/authentication cookie for logged-in users<\/p>

wp-settings-[UID] \u2014 stores WordPress admin interface preferences<\/p>

wp-settings-time-[UID] \u2014 stores the time preferences were set<\/p>

comment_author_[hash] \u2014 remembers commenter name (if comments enabled)<\/p>

comment_author_email_[hash] \u2014 remembers commenter email (if comments enabled)<\/p>

comment_author_url_[hash] \u2014 remembers commenter website (if comments enabled)<\/p>

If your site does not allow comments and visitors are not logging into a WordPress account, some of these cookies may not appear during normal browsing.<\/p>

B) GoHighLevel \/ LeadConnector (CRM forms, funnels, calendars, chat widget)<\/p>

LeadConnector\/GoHighLevel may set cookies\/storage keys to support forms, attribution, sessions, funnels, calendars, chat widgets, and eCommerce\/order forms (only if those features are enabled). Common examples include:<\/p>

Consent \/ Preferences<\/p>

cookie-config \u2014 stores cookie consent status\/settings<\/p>

Forms \/ Surveys \/ Calendars<\/p>

_ud \u2014 stores form\/survey details and entered data (excluding full card details)<\/p>

user_data_[calendar_id\/location_id] \u2014 calendar details and entered data<\/p>

redirectUrlOnSuccess \/ redirectUrlOnFailure \u2014 redirect targets after submission (session)<\/p>

Funnels \/ Attribution \/ Session tracking<\/p>

msgsndr_id \u2014 visitor\/contact identification<\/p>

v3_first_session_event__[location_id] \u2014 first session attribution<\/p>

v2_contact_session__[location_id]__[session_id] \u2014 contact session identification<\/p>

v2_user_session_event_[location_id]__[session_id] \u2014 session event tracking<\/p>

v2_session_history__[location_id] \/ v2_history__[location_id] \u2014 session\/page history tracking<\/p>

hl_timer_arrival \/ hl_timer_element_id \u2014 timers and arrival tracking (if using countdown\/timers)<\/p>

Order forms \/ eCommerce (only if you use them)<\/p>

provider \u2014 stores latest payment method type<\/p>

tr \u2014 transaction\/order tracking ID<\/p>

cart_details_[funnel_id] \u2014 cart details<\/p>

couponSessionId_[funnel_id\/location_id] \u2014 coupon session<\/p>

pl[funnel_id] \/ pl_v1[funnel_id] \/ pl_ecom \u2014 product\/order details<\/p>

Chat widget (only if embedded\/used)<\/p>

lead-connecter-text-widget-input-values \u2014 stores last input values<\/p>

lead-connecter-text-widget-i18n-keys \u2014 language keys<\/p>

lead-connecter-text-widget-prompt-dismissed \u2014 tracks prompt dismissal<\/p>

_lead-connecter-live-widget-message-data \u2014 stores last message data<\/p>

Links to WordPress \/ HighLevel \/ LeadConnector Policies (for reference)<\/p>

If you have questions about the technologies we use, you can review the official policies and documentation from those providers:<\/p>

WordPress.org Privacy Policy:
https:\/\/wordpress.org\/about\/privacy\/<\/a><\/p>

WordPress cookies documentation:
https:\/\/developer.wordpress.org\/advanced-administration\/wordpress\/cookies\/<\/a><\/p>

HighLevel Privacy Policy:
https:\/\/www.gohighlevel.com\/privacy-policy<\/a><\/p>

HighLevel Cookie Policy:
https:\/\/www.gohighlevel.com\/cookies-policy<\/a><\/p>

LeadConnector Privacy Policy:
https:\/\/www.leadconnectorhq.com\/privacy-policy<\/a><\/p>

HighLevel Help: Cookie Consent Banner (Funnels & Websites):
https:\/\/help.gohighlevel.com\/support\/solutions\/articles\/155000004670-how-to-use-the-cookie-consent-banner-in-ghl-funnels-websites<\/a><\/p>

HighLevel Help: How to link your Privacy Policy when collecting personal data:
https:\/\/help.gohighlevel.com\/support\/solutions\/articles\/155000000581-how-to-link-your-privacy-policy-when-collecting-personal-data<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tBack to home<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Privacy & Cookies Policy \u2014 Celery Software LLC Website: celeryagency.com (the \u201cSite\u201d)Company: Celery Software LLC (\u201cCelery,\u201d \u201cwe,\u201d \u201cus,\u201d \u201cour\u201d)Contact Email: admin@celeryagency.com Address: 3567 Wilson Woods Drive, Columbus, OH 43204, United StatesService SMS Number (non-marketing notifications): +1 302-440-2727Effective Date \/ Last Updated: February 24, 2026 This Privacy & Cookies Policy explains how Celery Software LLC collects, […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":1435,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_canvas","meta":{"footnotes":""},"class_list":["post-1779","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/celeryagency.com\/en\/wp-json\/wp\/v2\/pages\/1779","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/celeryagency.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/celeryagency.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/celeryagency.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/celeryagency.com\/en\/wp-json\/wp\/v2\/comments?post=1779"}],"version-history":[{"count":5,"href":"https:\/\/celeryagency.com\/en\/wp-json\/wp\/v2\/pages\/1779\/revisions"}],"predecessor-version":[{"id":1918,"href":"https:\/\/celeryagency.com\/en\/wp-json\/wp\/v2\/pages\/1779\/revisions\/1918"}],"up":[{"embeddable":true,"href":"https:\/\/celeryagency.com\/en\/wp-json\/wp\/v2\/pages\/1435"}],"wp:attachment":[{"href":"https:\/\/celeryagency.com\/en\/wp-json\/wp\/v2\/media?parent=1779"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}