Website: celeryagency.com (the “Site”)
Company: Celery Software LLC (“Celery,” “we,” “us,” “our”)
Contact Email: admin@celeryagency.com

Address: 3567 Wilson Woods Drive, Columbus, OH 43204, United States
Service SMS Number (non-marketing notifications): +1 302-440-2727
Effective Date / Last Updated: February 24, 2026

This Privacy & Cookies Policy explains how Celery Software LLC collects, uses, shares, and protects personal information when you visit our Site (built on WordPress) or interact with our services, forms, and automations powered by GoHighLevel/LeadConnector (collectively, the “Services”).

By using the Site or submitting your information through our forms, you acknowledge and agree to the practices described in this policy.

1) Scope

This policy applies to:

Visitors to celeryagency.com

Users who submit information through our forms (including LeadConnector/GoHighLevel widgets)

Prospects and customers who communicate with us via email, phone, SMS, chat, or other channels

Customers receiving operational messages related to service delivery and billing

This policy does not cover third-party websites or services that we do not control. Their privacy practices are governed by their own policies.

2) Personal information we collect
A) Information you provide

We may collect:

Contact information: name, email address, phone number, company name, role/title

Form data: any details you enter into our forms (service request, project details, notes, etc.)

Communications: messages you send to us (email, SMS, chat messages, support requests)

B) Information collected automatically

When you visit our Site, we may collect:

Device and usage data: IP address, browser type, operating system, device type, pages visited, time spent, referral source

Cookies and similar technologies: see the Cookies section below

C) Payment information

Payments are processed by Stripe. We do not store full payment card numbers. Stripe may provide us with payment-related information such as payment status, timestamps, amount, currency, and transaction identifiers.

3) How we use personal information

We use personal information to:

Provide and deliver our Services

Respond to inquiries and provide quotes or proposals

Manage customer relationships and communications

Provide support and service updates

Send transactional and operational notifications, including billing/payment notifications and service status updates

Improve and secure our Site and Services

Comply with applicable legal, accounting, or tax obligations

Prevent fraud, abuse, and unauthorized access

4) SMS / messaging (non-marketing operational notices)

If you provide your phone number and give consent, we may send non-marketing text messages related to:

Billing/payment notifications (invoice notices, payment links, confirmations, overdue reminders)

Service updates and account-related communications

Appointment confirmations and reminders

Support communications requested by you

Message frequency: varies
Carrier charges: message & data rates may apply
Opt-out: reply STOP to unsubscribe
Help: reply HELP for assistance (when available)

Messages may be sent from +1 302-440-2727 or another number associated with the delivery of our service communications.

We do not sell or rent your phone number for third-party marketing.

5) How we share personal information

We may share personal information with:

A) Service providers (processors)

We use vendors and tools to operate our Services. Examples include:

GoHighLevel/LeadConnector for CRM, forms, automations, and messaging

WordPress hosting/platform components and plugins that enable the Site to function

Stripe to process payments

Providers for hosting, email delivery, analytics, security, and support tools

These providers process data to help deliver services to us and/or to you, subject to their own terms and policies.

B) Legal and safety reasons

We may disclose information if required to:

Comply with a law, regulation, subpoena, or court order

Protect the rights, safety, and security of Celery, our users, or others

Detect, prevent, or address fraud and security issues

C) Business transfers

If we are involved in a merger, acquisition, financing, restructuring, or sale of assets, personal information may be transferred as part of that transaction, subject to this policy.

6) Data retention

We retain personal information only as long as necessary to:

Provide the Services and support

Maintain business records (including invoices and payment records)

Comply with legal obligations

Resolve disputes and enforce agreements

Retention periods vary depending on the data type and legal requirements.

7) Security

We implement reasonable administrative, technical, and organizational safeguards to protect personal information. However, no system is 100% secure, and we cannot guarantee absolute security.

8) Your choices and rights

Depending on your jurisdiction, you may have rights to:

Request access to your personal information

Request correction of inaccurate information

Request deletion of certain information

Object to or restrict certain processing

Withdraw consent where processing is based on consent (for example, SMS consent or non-essential cookies)

To exercise these rights, contact: admin@celeryagency.com

We may request verification of your identity before processing certain requests.

9) International data transfers

Our providers (including GoHighLevel/LeadConnector and Stripe) may process data in the United States and other countries. By using the Site and Services, you understand that personal information may be transferred internationally, subject to appropriate safeguards where required.

10) Children’s privacy

Our Site and Services are not intended for children under 13 (or the minimum age required by local law). We do not knowingly collect personal information from children. If you believe a child has provided information, contact us to request deletion.

11) Changes to this policy

We may update this policy from time to time. The “Last Updated” date reflects the latest version. Continued use of the Site or Services after changes means you accept the updated policy.

12) Contact

Celery Software LLC
3567 Wilson Woods Drive, Columbus, OH 43204, United States
Email: admin@celeryagency.com