Effective Date / Last Updated: Jan 12, 2026
Business Website: celeryagency.com (the “Site”)
Company: Celery Software LLC (“Celery,” “we,” “us,” “our”)
Contact Email: admin@celeryagency.com

Business Address: 3567 Wilson Woods Drive, Columbus, OH 43204, United States
SMS Number (for service notifications): +1 302-440-2727

These Terms & Conditions (“Terms”) govern your access to and use of our Site and any services, products, software, and related features we provide (collectively, the “Services”). By accessing or using the Site or Services, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Site or Services.

1) Who we are and how to contact us

Celery Software LLC provides digital services and software-enabled solutions, including CRM configuration, automations, messaging workflows, website-related services, integrations, and related support.

For questions, contact: admin@celeryagency.com
.

2) Eligibility

You must be at least 18 years old (or the age of majority in your location) and able to form a binding contract to use the Services. You represent that you will use the Services only for lawful purposes.

3) Scope of Services

We may provide Services such as consulting, implementation, configuration, support, maintenance, training, and software-related features. Specific deliverables, timelines, pricing, and scope may be described in a proposal, statement of work, order form, or written agreement (each, an “Order”). If an Order conflicts with these Terms, the Order controls for that specific engagement.

We may update, modify, suspend, or discontinue parts of the Site or Services at any time.

4) Accounts, access, and security

Some features may require an account or submission of information. You agree to provide accurate and complete information and keep it updated. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account.

5) Acceptable Use

You agree not to:

Use the Services in a way that violates any law or regulation.

Send spam, unlawful, or deceptive messages.

Infringe intellectual property or privacy rights of others.

Attempt to access systems, data, or accounts without authorization.

Interfere with or disrupt the Site, Services, or networks.

Reverse engineer or attempt to extract source code (except where permitted by law).

We may suspend or terminate access if we reasonably believe you violated these Terms or created risk for Celery or others.

6) Third-Party Platforms and Tools (WordPress, GoHighLevel, Stripe, and others)

Our Services may rely on third-party platforms, including:

WordPress (website platform)

GoHighLevel / LeadConnector (CRM, forms, automations, messaging features)

Stripe (payments)

Third-party services are governed by their own terms and policies. Celery does not control third-party services and is not responsible for their availability, security, outages, feature changes, or decisions (including account suspensions) that are outside our control.

7) Payments, billing, and taxes (Stripe)

Payments may be processed through Stripe or another payment processor. By paying, you agree to the payment processor’s terms and authorize charges for amounts due.

7.1 Fees and due dates

Fees are as stated in your Order, invoice, or checkout. You agree to pay by the due date shown on the invoice or billing screen.

7.2 Subscriptions and automatic renewal

If you purchase a subscription or recurring service, it may renew automatically unless you cancel according to the terms provided at purchase or in your Order.

7.3 Failed payments and suspension

If a payment fails or remains overdue, we may re-attempt the charge, restrict access, pause work, or suspend Services until balances are paid.

7.4 Taxes

Prices may exclude applicable taxes unless stated otherwise. You are responsible for any applicable taxes.

8) Refunds and cancellations

Unless a written Order states otherwise:

Fees for work already performed, time already spent, or completed deliverables are non-refundable.

For subscriptions, cancellations stop future renewals but do not retroactively refund a billing period already started.

If you believe you were billed in error, contact admin@celeryagency.com
within 7 days of the charge.

9) Client responsibilities (for implementation/consulting work)

To deliver Services, you may need to provide access credentials, content, approvals, and timely feedback. Delays in providing required inputs may delay delivery timelines. Changes beyond the agreed scope may require a change order and additional fees.

10) Messaging and SMS Terms (A2P / operational notifications)

If you provide your phone number and consent, we may send non-marketing text messages related to your account and Services, such as billing/payment notifications, service updates, appointment reminders, and support communications.

Message frequency: varies

Carrier charges: message & data rates may apply

Opt-out: reply STOP to unsubscribe

Help: reply HELP for assistance
Messages may be sent from +1 302-440-2727 or other numbers assigned to your account for service delivery.

We do not sell or provide your phone number for third-party marketing.

11) Intellectual Property

All Celery software, templates, documentation, processes, and materials are owned by Celery or its licensors and are protected by intellectual property laws. You receive a limited, non-exclusive, non-transferable license to use deliverables and materials provided to you solely for your internal business purposes, unless an Order states otherwise.

You retain ownership of content you provide to us (logos, copy, images, brand assets), and you grant us a limited license to use it only to perform the Services.

12) Confidentiality

If we share non-public information with each other in connection with the Services, each party agrees to keep it confidential and use it only for the purpose of providing or receiving the Services, unless disclosure is required by law.

13) Disclaimer of warranties

THE SITE AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, CELERY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not guarantee uninterrupted, error-free operation or any specific business outcome.

14) Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

CELERY WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS INTERRUPTION.

CELERY’S TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICES WILL NOT EXCEED THE AMOUNT YOU PAID TO CELERY IN THE 90 DAYS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

Some jurisdictions do not allow certain limitations, so these limits may not apply to you in full.

15) Indemnification

You agree to indemnify and hold harmless Celery, its affiliates, and their officers, employees, and contractors from any claims, damages, liabilities, and expenses (including reasonable attorneys’ fees) arising from:

Your use of the Services in violation of these Terms,

Your content or data,

Your violation of laws or third-party rights.

16) Suspension and termination

We may suspend or terminate your access to the Services if you violate these Terms, fail to pay amounts due, or create security/legal risk. You may stop using the Services at any time. Termination does not eliminate obligations to pay outstanding amounts.

17) Changes to these Terms

We may update these Terms from time to time. The “Last Updated” date will reflect changes. Continued use after updates means you accept the revised Terms.

18) Governing law and dispute resolution

These Terms are governed by the laws of the State of Ohio, without regard to conflict of laws rules.

Any dispute arising out of these Terms or the Services will be brought in the state or federal courts located in Franklin County, Ohio, and you consent to their jurisdiction and venue.

19) Miscellaneous

Entire agreement: These Terms and any applicable Orders are the entire agreement regarding the Services.

Severability: If a provision is unenforceable, the remaining provisions remain in effect.

Assignment: You may not assign these Terms without our written consent; we may assign them as part of a merger, acquisition, or asset transfer.

No waiver: Failure to enforce a provision is not a waiver.